What You Can Expect from Us
As a patient, you can expect:
- To be welcomed with a smile and treated with dignity, respect, and confidentiality.
- To have any concerns or complaints about your care looked into and answered honestly and kindly.
- To be reminded that you can choose a GP practice, as long as you meet the registration rules.
Challenging Behaviour
- If behaviour is inappropriate or unacceptable, we will start with a kind and supportive conversation or letter to understand and find solutions.
- If behaviour is serious or happens many times, you may be removed from our services with notice, following national guidance.
- Threats, abuse, or violence will not be tolerated.
- This will lead to immediate action, including reporting to the police and moving your care to a specialist service if needed.