Our Promise
We want everyone to get information they can understand.
This means:
- Making letters, leaflets and online content clear and easy to read.
- Giving information in different formats or languages if needed.
- Helping people who have learning disabilities, are neurodiverse, speak another language or are blind or deaf.
What We Do
- Ask if you have communication needs.
- Record your needs in your medical notes.
- Share your needs with other NHS services (if you agree).
- Give you information in a way you can understand.
- Provide interpreters or support if needed.
Why This Matters
- Helps you make choices about your care.
- Makes it easier for you to use our services.
- Gives everyone equal access.
Our Staff
- All staff are trained to help people with different needs.
- Staff also learn about autism and learning disabilities.
Your Information
- You can see your medical records and change your communication needs.
- We will not share your information without your permission, unless the law says we must.
Interpreters
- If you need an interpreter or translator, we will arrange this.
- We make sure interpreters are qualified and safe.
- You can tell us your preferences, like gender or language.
Hearing loops
- We use aids like hearing loops to help.
Formats
- We can provide:
- Large print
- Easy Read
- Email or text
- Braille (through local services)
Accessible Website
- Our website is made to be easy for everyone to use, including people with disabilities.
- We follow rules to make sure the site is:
- Clear and easy to read
- Works well for everyone
Review
- We check records to make sure your communication needs are up to date.
- We listen to feedback and make improvements.